Frequently Asked Questions

Who can purchase from Value Brands?
As we are a wholesaler, we can only sell to registered companies with a valid ABN number or proof of business. We do not sell direct to the public.

How do I become a customer?
The first step to becoming a Value Brand's customer is to submit a completed Application To Trade to our Customer Service Team.  You can choose to be an Online Customer and pay for your goods at the time of order or you can apply for a 30 Day Account if you prefer.  To complete the Online Application form click here.  If you would like to download our 30 Day Account Application click here.

How long will it take to become a customer?
Once your Account application is received it will be processed and you will be notified of the outcome.  For Online accounts this is normally within 24 hours.  For 30 Day Account customers it could take up to 7 working days while we check your references.  For urgent purchases you can order on a payment prior to dispatch basis while you wait for your 30 Day Account to be set up.

What are your Company Trading Terms?
Our standard Trading Terms can be found under the Buy from Us section of our website.

How can I pay for my order?
For Online orders we accept Mastercard or Visa.  For 30 Day Account customers we accept Cash, Cheque, Mastercard, Visa or Direct Deposit to our Bank Account.  Please contact Customer Service for the account details.

What is the minimum order value?
There is no minimum order value, however all orders will be subject to a $15 freight charge.

Can you supply to overseas customers?
Yes overseas customers can apply for an Online Account to view pricing and stock availability, however online ordering is only available to customers within Australia at this time.  Overseas orders can still be emailed or faxed to us for processing.  Freight costs will be advised at the time your order is placed.

Where can I get a copy of your Price List?
If you use your Username and Password to logon to our website pricing information on all products becomes visible.  If you would like a hard copy of the Price List please ask Customer Service and they will post one to you.

Where can I view your product range?
We encourage all of our customers to visit our Showroom in Noble Park.  It is the best way to see all of our products in one place.  Please call our Customer Service Team on (03) 8793 5000 to schedule an appointment.

How do I obtain a Value Brands Catalogue?
You can download a copy from the Catalogues section of our website.

How can I place an order?
You can order online using your Username and Password.  For Online customers payment must be made by Mastercard or Visa at the time of order. 

For 30 Day Account customers you can also order online using your Username and Password and you can elect to pay by Mastercard or Visa at the time of ordering, or you can select On Account and have the transaction charged to your 30 Day Account if you prefer.  You can also fax your order to (03) 8793 5050 or (03) 8610 1972 or email to sales@valuebrands.com.au.  Please contact our Customer Service Team to discuss your options.

What is the turn around time on orders?
We aim to have all orders processed and dispatched within 48 hours of receiving an order.  If your order is urgent please let us know and we will endeavour to process it ASAP.